Ebay

This on-line marketplace world leader wanted to increase British businesses on the platform, convincing them to join, be inducted, co-manage their accounts and analytics for up to 90 days.  Managers on the course had to achieve C1+ English, ‘sound more colloquial’; pronunciation, intonation, nuances and provide a consistent level of customer service expected by British businesses.

Delivering a combination of direct support, tailored language and skills training, and direct feedback on improving scrum and agile processes led to a 300% increase in new customers in 6 months.